Articles

 Acceptable file names and folder names

Working on the web is a bit different than working on your regular computer; most of the web is...

 Accessing Web Disk

Web disk (also known as Web Dav) is a drag-and-drop interface which allows you to access your...

 Apache Error Logs

You can check your error logs by doing the following:1) Log into your control panel2) In the Logs...

 Apache Handlers, running html as php

If you wish Apache to do a different action, you will need to make a handler to tell Apache to...

 Backup - how to backup and restore your website files

Backing up your website1) Login to your control panel2) In the Files section, click Backup  .3)...

 Backup Primer

Why backup your files? As everyone who works with computers knows, sometimes bad things happen to...

 Backup Reminder!

accident (ac·ci·dent) n: An unexpected and undesirable event, especially one resulting in damage...

 Can I password protect directories?

To password protect a directory: Note: To password protect a single file see this knowledgebase...

 Copy Entire Database or Rename Database

Is there a way for me to copy an entire database in my control panel? First , create a...

 Create or Edit an .htaccess file

To edit an existing .htaccess file on your main domain name: 1) Log into your control panel....

 Creating a URL redirect

Login to your control panel In the Domains section, click the Redirects  . Leave the setting...

 Creating email filters

You might notice that you are getting spam with specific words in it like "V1agra" , or "M@ney"...

 Custom error pages

If you've surfed the internet for a while, you have probably heard of the most common page on the...

 DKIM and Domain Keys

DomainKeys and DKIM DomainKeys Identified Mail (DKIM) is the successor to DomainKeys (DK). It...

 Do you have a manual for your control panel?

We recommend that you use the Hit Director knowledgebase files (as you are now) to answer your...

 Error Page Codes

What are Error Codes? These numbered error codes are how the server tells website visitors...

 Forbidden or No Permission to Access, 403 forbidden error

The top reasons for 403: Forbidden error are permissions or .htaccess error. Permissions One...

 Getting around the SSL browser warning.

Getting around the Shared SSL browser warning.When using Hit Director's shared SSL, you will not...

 GnuPG keys

GnuPG is a publicly available encryption scheme that uses the "public key" approach. With GnuPG,...

 Hidden files

Hidden file and folder names start with a dot. Examples: .htaccess .htpasswd .fantasticodata...

 How can I change my control panel username?

Unfortunately, you may not change the user name associated with your control panel. Once it is...

 How do I backup / restore / move from one cPanel host to another?

Note: If your current host does not use cPanel  you will have to move your site manually. If...

 How do I create a MySQL database, a user, and then delete if needed?

Creating a Database If you are using any type of PHP software or keeping a collection of...

 How do I create and delete a cron job?

Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance...

 How do I deny IP address access?

Do you want to stop someone from visiting your website? This tool will block anyone from a...

 How do I unblock my IP address?

If you are the owner of a domain name at HitDirector, and have had your IP address blocked, you...

 How to Password Protect one file

To password protect a single file: 1) Create a file called .htpasswd and place it above your...

 How to backup/restore your MySQL database

If you run a database driven website, it is important to backup your databases, periodically. You...

 How to change DNS zones (MX, CNAME, and A records)

Note: This feature will take effect only if you are using HitDirectors's name servers. In your...

 How to change permissions (chmod) of a file

Permissions can be very important when it comes to hosting your website. Permissions can allow...

 How to change the password of your control panel

To change your password: Login to your control panel. In the Preferences section, click...

 How to connect to the MySQL database

Connecting to MySQL database locally (These are the settings that you will use in scripts that...

 How to create blacklists

If you have ARP installed on your account, you should NOT enable Spam Assassin; It will not...

 How to download a home directory backup

Backups are very important part of maintaining a website. It is important to backup your files...

 How to generate/download a full backup

Creating a full account backupA full backup is a backup of all of your files, e-mail, databases,...

 How to import your MySQL database

How can I import a database? Login to your control panel. In the Databases section, click...

 How to install a script using Softaculous

Softaculous is a great addition to your control panel, which allows users to install the great...

 How to navigate through File Manager

File Manager is an quick and easy way to navigate through you files. To access File Manager:...

 How to redirect a subdomain to another page

You might want your sub domain to redirect to another page. To do this, please do the...

 How to remove a script from Softaculous (Fantastico)

(The snap in script center / fantastico has been replaced with Softaculous.  We have made this...

 How to repair a broken database

MySQL queries or tables stop working Occasionally you may receive an error message relating to...

 How to restore your filters

For full instructions on backing up and restoring your email filters see the knowledgebase...

 How to upload a file using the File Manager

You may want to upload your files directly through your control panel. You can do this through...

 How to use FTP via Windows Explorer

Microsoft has developed an easy way for you to connect and upload files to your website....

 How to use GZip

We support sending gzip files, or gunziping/gzipping files on the shared server. This is not...

 How to view website statistics in cPanel using AWStats

When you have a website online, you may want to check on how many people are coming to your...

 I accidentally deleted the public_html or www folder

If you delete the www folder, your site should still load properly. If you delete the...

 Image Manager

The Image Manager allows you to view and modify images in your account. With the Image Manager...

 Incorrect diskspace and information in control panel

Your control panel keeps disk space usage for your entire account, email accounts, databases,...

 Index Manager

To use the Index Manager: 1) Log into your control panel2) In the Advanced section, Click Index...

 Internal Server Error help, 500 error

Internal server errors can be caused by a few different things. Please check the Error Logs in...

 Invalid maildirsize error

How to fix the error "invalid maildirsize" Login to your server via FTP, or go to the File...

 Latest Visitors

To use the Latest Visitors feature: 1) Log into your control panel 2) In the Logs section,...

 Learn cPanel

cPanel is the back-end technology for our control panel. The following resources will help you...

 Local, Backup, and Remote Mail Exchanger

This is a setting that tells HitDirector how to handle your incoming emails. We recommend...

 Lost database password

Forgot your database's password? You must create a new user with a new password. Do not worry,...

 My script needs to use 777 permissions

Please read the knowledgebase article "phpSuExec or suPHP" which has extensive details on what to...

 MySQL database size limit

There is no limit for the size of databases. MySQL is only limited to the size of your accounts...

 None of my CGI scripts are working on the server. How do I get them to work?

First, make sure the script files are in the cgi-bin folder.Read more on how to troubleshoot CGI...

 Online File Manager: Renaming a file

To rename a file using the Online File Manager: Login to your control panel In the Files...

 PHP configuration (php.ini and .htaccess)

Previously, when you wanted to change the default settings on our web servers to run your...

 Proper MIME types

Mime types tell browsers how to handle specific extensions. For example, the text/html mime type...

 Proxy access for cPanel, WHM, and webmail needed to bypass firewalls

With your Linux Shared Hosting accounts, you have access to a control panel that contains the...

 Python - Running python scripts in your cpanel account

1. Start with the following script called hello.py containing this code Code: #!...

 Resetting or recovering your controlpanel (cPanel) password

You can reset or recover your control panel password from your HitDirector Client/Billing Area....

 SEO Tools section in cPanel - Attracta

Shared webhosting customers may have noticed a new section in your control panel called Search...

 The Mail folder

Hit Director uses a maildir system, which means that all your email boxes and messages are...

 Things to do while you wait for your domain name to propagate worldwide

Waiting 6-24 hours can seem like a year when you're so excited to start. But don't worry, there's...

 Using the File Manager

The File Manager in your control panel allows you to complete many operations on your files. To...

 Viewing your disk space usage

To view your disk space usage: Login to your control panel In the pop-up box, choose to open...

 What are Cron Jobs?

A cron job is a Linux command for scheduling a task to be executed sometime in the future....

 What do I put for the cron job Command ?

Command lines. Examples only! Bold sections must be changed to reflect your actual information....

 What is a favicon?

The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also...

 What is hot linking? How do I enable and disable hotlink protection?

Hot link protection prevents other websites from directly linking to files and pictures on your...

 Wordpress Recommended Plugins

To cut down on resource usage, please install these plug-ins on your wordpress: Akismet...

 Working with your .htaccess files

for detailed instructions on how to edit or create an .htaccess file for your main domain or...

 htaccess long lines

Sometimes when you edit the .htaccess file in your control panel, the lines must wrap and this...

 phpMyAdmin

phpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web....

 public_ftp folder

The public_ftp folder is used for storing files which are available with anonymous FTP....

 public_html folder

The public_html folder is the web root for your primary domain name. This means that public_html...