Placing a Helpdesk Ticket

Once you have searched our knowledgebase and been unable to find an answer to your question or a solution to your problem, the next step is to place a helpdesk ticket so that one of our support techs can work with you to answer your questions or resolve your technical issues.

There are two ways to place a helpdesk ticket

From your HitDirector Client/Billing area:

1) To log into your client/billing area, go to http://hitdirector.com/customers.php and enter your email address and password under “Billing Panel Login”. (If you have also forgotten your billing password you can click “Request a Password Reset” under “Billing Panel Login”).
2) Once you are logged in click “Submit Ticket” on the right side under “Quick Navigation”.
3) If you have already checked the knowledgebase for the answer to your question, then click the link that says “Hosting Support” to place a helpdesk ticket.
4) Fill in the subject and content of the helpdesk ticket (Your name and email address will already be in place) and click “Submit”.

Once you submit a helpdesk ticket you will receive an automated response that we have received your request, and then our support technicians will respond to you as soon as possible.


From your HitDirector Control panel:

1) Login to your HitDirector control panel
You can do this by going to yourdomsinname.com/controlpanel/
(replacing ‘yourdomainname.com’ with your actual domain name)
and entering your username and password

2) At the top of your HitDirector control panel click the “Contact Support” link.
(Before placing a helpdesk ticket, be sure to click the “Knowledge base” link right next to the “Contact Support” link and see if there is already an answer to your question in our knowledge base).

3) Log in to the Client Area before placing your ticket.
Under “Client Login” enter your email address (the one on file at HitDirector) and password

While it is possible to place a helpdesk ticket without logging into your account, it is STRONGLY RECOMMENDED that you login before placing a ticket.

If you place a ticket from within your account we will have immediate access to your domain names, username and password, along with all of your previous helpdesk tickets, which will give us a history of your account and of this particular issue if you have written in about this before, which will allow us to respond to you more quickly and completely than if we have to search for, or email you back to ask for, additional information.

So, please log into your client/billing area before placing a helpdesk ticket.

4) Once you area logged in click “Submit Ticket” on the right side under “Quick Navigation” .

5) If you have already checked the knowledgebase for the answer to your question, then click the link that says “Hosting Support” to place a helpdesk ticket.

6) Fill in the subject and content of the helpdesk ticket (Your name and email address will already be in place) and click “Submit”.

Once you submit a helpdesk ticket you will receive an automated response that we have received your request, and then our support technicians will respond to you as soon as possible.

  • Email, SSL
  • 31 Users Found This Useful
Was this answer helpful?